Careers

Technical Account Manager

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Location

Boulder – CO, Santa Clara – CA, United States

Who We are Looking For:

Webscale Networks is looking for a Technical Account Manager to drive further adoption, customer satisfaction through the technical expertise and ultimately providing highest level of customer service. This is a critical, high-visibility role for the company.

Responsibilities: 

  • Provide the technical client relationship management for all assigned accounts and ensure that every client contract is renewed
  • Manage customer expectations and work closely with sales team to ensure effective and efficient onboarding of new customers
  • Must have the ability to see patterns and deconstruct problems to develop solutions.
  • Deals with highly complex configurations including public cloud, specifically AWS.
  • Engages and persuades technical, mid to senior level management up to executive level leadership.
  • Customer centric mindset, with the ability to interface with support team on a daily basis.
  • Drive greater usage/adoption over time
  • Monitor customer feedback throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardised plays to mitigate churn
  • Drive successful implementation of Webscale along with value in Webscale products through usage, technical documentation and adoption.
  • Schedule periodic meetings with key stakeholders
  • Advocate customer needs and issues among cross functional teams
  • “Trusted Advisor” relationship with customer champion and other stakeholders
  • TAM’s should think proactively and offer a calming presence under pressure.

Qualifications:

  • 5+ years of professional experience in Support /Sales Engineer or Customer facing role
  • Solid knowledge of Cloud architecture, DevOps methodologies and design principles
  • Experience in managing and handing high end customers
  • Excellent communication and customer engagement skills
  • Personal energy, passion and drive to ensure we consistently delight our customers
  • Ability to communicate technical info and ideas so both technical and non-technical decision makers see the value of choosing Webscale
  • Networking/SaaS industry (preferred)

Apply or email jobs@webscale.com