{"id":257409,"date":"2022-11-25T17:11:20","date_gmt":"2022-11-25T17:11:20","guid":{"rendered":"https:\/\/dev22-webscale.wpcs.cc\/?page_id=257409"},"modified":"2023-09-28T11:50:20","modified_gmt":"2023-09-28T16:50:20","slug":"support","status":"publish","type":"page","link":"https:\/\/www.webscale.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;top&#8221; module_class=&#8221;dark_header&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Support-Packages-Banner.webp&#8221; background_position=&#8221;bottom_center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; min_height=&#8221;280px&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;d7c6ae7d-e6a4-47ee-b6ff-2a5267610133&#8243; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;sub-title&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; header_font=&#8221;|600|||||||&#8221; header_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Webscale DevSecOps and SRE Support<\/h1>\n<p>Award-winning team of cloud-certified, ecommerce experts<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_color=&#8221;#F9F9F9&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; module_class=&#8221;pm&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Support-Packages-Info-icon.svg&#8221; title_text=&#8221;Support Packages Info Icon&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;150px&#8221; custom_padding=&#8221;15px||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; module_alignment=&#8221;center&#8221; width=&#8221;150px&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline p-0&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Webscale\u2019s 24x7x365 DevSecOps and SRE support team has migrated, and continues to manage, thousands of online storefronts all over the world for Fortune 1000 companies. <strong>No one knows ecommerce better.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#eeeeee&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;grd-blu-grn&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;45px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;40px&#8221; max_width=&#8221;500px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"font-weight: 800!important;\">Your customers won\u2019t wait. Nor should you.<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;li-content tel&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>New code deployment causing errors? Sudden spike in traffic slowing down page loads? Dealing with a sudden flood of bots? The number one reason merchants abandon technology providers is poor or slow support because unanswered tickets can be the death of an online business. You deserve the best.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Webscale Support Services<\/h2>\n<p><em>Webscale\u2019s proactive support team fulfill three critical functions<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; module_class=&#8221;pm&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Onboarding Support&#8221; image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-1-400&#215;228-1.png&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;26px&#8221; body_font_size=&#8221;16px&#8221; background_color=&#8221;#231F20&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; custom_css_blurb_content=&#8221;min-height:425px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This one-off DevOps support marks the start of any engagement. It involves the provisioning of a new environment, and helping you to quickly deploy code, seamlessly, to your new cloud infrastructure.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;DevOps Support&#8221; image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-2-400&#215;229-1.png&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;26px&#8221; body_font_size=&#8221;16px&#8221; background_color=&#8221;#231F20&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation=&#8221;off&#8221; custom_css_blurb_content=&#8221;min-height:425px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Available as a value-added service, DevOps Support provides your team with 24&#215;7 continuous integration and deployment services for your environments, helping to ensure virtually no downtime during new content and code pushes.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;SRE Support&#8221; image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-3-400&#215;228-1.png&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;26px&#8221; body_font_size=&#8221;16px&#8221; background_color=&#8221;#231F20&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; custom_css_blurb_content=&#8221;min-height:425px;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Webscale\u2019s 24x7x365 Site Reliability Engineering (SRE) support includes round-the-clock monitoring and troubleshooting, as well as ongoing optimizations to ensure your application continues to improve in performance and reliability.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;grd-org-pnk&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_font_size=&#8221;45px&#8221; text_line_height=&#8221;1.2em&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;40px&#8221; max_width=&#8221;420px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"font-weight: 800 !important;\">What Support Type is Right for You?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;li-content org p-1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The level of support you need from Webscale will depend on the level of your in-house expertise.<\/p>\n<ul>\n<li>If you prefer a fully managed service, as many do, where Webscale manages your entire infrastructure, including building and maintaining your hosting environments, <a href=\"https:\/\/www.webscale.com\/security\/\">security<\/a> and <a href=\"https:\/\/www.webscale.com\/velocity\/\">CDN<\/a>, then we recommend the Platinum package.<\/li>\n<li>However, if you have in-house resources to manage some aspects of your infrastructure, then you could consider either the Silver or Gold package.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;support-packages&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_color=&#8221;#F9F9F9&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Webscale Support Packages<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; module_class=&#8221;pm&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding_tablet=&#8221;30px||75px||false|false&#8221; custom_padding_phone=&#8221;15px||45px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; custom_padding_tablet=&#8221;45px|45px|45px|45px|true|true&#8221; custom_padding_last_edited=&#8221;off|tablet&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_duration=&#8221;600ms&#8221; animation_delay=&#8221;100ms&#8221; animation_intensity_slide=&#8221;15%&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#cccccc&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_text_align=&#8221;center&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_align=&#8221;center&#8221; header_4_font_size=&#8221;22px&#8221; custom_css_main_element=&#8221;min-height: 200px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_tablet=&#8221;min-height: 190px;&#8221; custom_css_main_element_phone=&#8221;min-height: 150px;&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h4>Silver Support<\/h4>\n<p>24&#215;7 basic monitoring and support. Included with all Webscale plans.<\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/have-a-question\/&#8221; button_text=&#8221;Learn More&#8221; button_alignment=&#8221;center&#8221; disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;learn-more mr-at wd-240&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#037a87&#8243; button_border_width=&#8221;0px&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;10px|20px|10px|20px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_duration=&#8221;700ms&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_slide=&#8221;15%&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#cccccc&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_align=&#8221;center&#8221; header_4_font_size=&#8221;22px&#8221; custom_css_main_element=&#8221;min-height: 200px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_tablet=&#8221;min-height: 190px;&#8221; custom_css_main_element_phone=&#8221;min-height: 150px;&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h4>Gold Support<\/h4>\n<p>24&#215;7 advanced infrastructure monitoring and on-call support for merchants on Webscale Advanced, Premier &amp; Ultra software plans<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/have-a-question\/&#8221; button_text=&#8221;Learn More&#8221; button_alignment=&#8221;center&#8221; disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;learn-more mr-at wd-240&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#037a87&#8243; button_border_width=&#8221;0px&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;10px|20px|10px|20px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_duration=&#8221;800ms&#8221; animation_delay=&#8221;300ms&#8221; animation_intensity_slide=&#8221;15%&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#cccccc&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_align=&#8221;center&#8221; header_4_font_size=&#8221;22px&#8221; custom_css_main_element=&#8221;min-height: 200px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_tablet=&#8221;min-height: 190px;&#8221; custom_css_main_element_phone=&#8221;min-height: 150px;&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h4>Platinum Support<\/h4>\n<p>24&#215;7 comprehensive monitoring and dedicated support including DevOps for merchants on Webscale Premier and Ultra software plans<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/have-a-question\/&#8221; button_text=&#8221;Learn More&#8221; button_alignment=&#8221;center&#8221; disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;learn-more mr-at wd-240&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#037a87&#8243; button_border_width=&#8221;0px&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;10px|20px|10px|20px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;60px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;||60px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Compare Support Packages<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;plans-table&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;9363cb86-4bb6-4dc8-81cb-e1404ac083e5&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; custom_css_main_element=&#8221;overflow: hidden !important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;header&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;20px&#8221; header_3_font=&#8221;|600|||||||&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; height: auto;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\" style=\"height: auto;\"><\/td>\n<td style=\"width: 17%; height: auto;\">\n<h3>Silver<\/h3>\n<\/td>\n<td style=\"width: 17%; height: auto;\">\n<h3>Gold<\/h3>\n<\/td>\n<td style=\"width: 17%; height: auto;\">\n<h3>Platinum<\/h3>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Support Channels<\/h4>\n<table border=\"1\" style=\"height: 280px; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\" style=\"height: 40px;\">Support Portal<\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\" style=\"height: 40px;\">Slack Chat<\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\" style=\"height: 40px;\">Phone Support<\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td style=\"width: 17%; height: 40px;\">\n<p style=\"text-align: center;\"><span>24\/7 for P1<br \/>\n24\/5 for P2 and P3<\/span><\/p>\n<\/td>\n<td style=\"width: 17%; height: 40px;\">\n<p style=\"text-align: center;\"><span>24\/7<\/span><\/p>\n<\/td>\n<\/tr>\n<tr class=\"lastrow\" style=\"height: 60px;\">\n<td class=\"title\" style=\"height: 60px;\">Support First Response<\/td>\n<td style=\"width: 17%; height: 60px;\">\n<p style=\"text-align: center;\"><span>P1 &#8211; 1 hour 24\/7<br \/>\nP2 &#8211; 4 hours 24\/5<br \/>\nP3 &#8211; 8 hours 24\/5<\/span><\/p>\n<\/td>\n<td style=\"width: 17%; height: 60px;\">\n<p style=\"text-align: center;\"><span>P1 &#8211; 15 mins 24\/7<br \/>\nP2 &#8211; 1 hour 24\/5<br \/>\nP3 &#8211; 2 hours 24\/5<\/span><\/p>\n<\/td>\n<td style=\"width: 17%; height: 60px;\">\n<p style=\"text-align: center;\"><span>P1 &#8211; 15 mins 24\/7<br \/>\nP2 &#8211; 30 mins 24\/5<br \/>\nP3 &#8211; 1 hour 24\/5<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4 class=\"monitoring\"><span>Monitoring<\/span><\/h4>\n<table border=\"1\" style=\"height: auto; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\"><span>Basic (Uptime)<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>Monitor Alerts and Notifications<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>Infrastructure Monitoring (Metrics + Logs)<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><span>DevOps Support*<\/span><\/h4>\n<table border=\"1\" style=\"height: auto; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\"><span>Basic Dev Copies (Code Repository)<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>Basic Assistance\/Initial Deployment<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: auto;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>CI\/CD<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><strong>M<\/strong><\/td>\n<td style=\"width: 17%; text-align: center;\">Initial Setup<\/td>\n<td style=\"width: 17%; text-align: center;\">Initial Setup<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>Upgrades or Replatforming<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span>Additional Environment Support<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%;\"><em>N<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>CDN &amp; Security Support<\/h4>\n<table border=\"1\" style=\"height: 336px; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\"><span>CDN Configuration<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\">Varnish | Site Cache Assistance<\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px; text-align: center;\"><strong>M<\/strong><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\">CDN Health Monitoring<\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; text-align: center; height: 40px;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\">Image Optimization<\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Security Monitoring<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Web Controls Management<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px; text-align: center;\"><strong>M<\/strong><\/td>\n<td style=\"width: 17%; height: 40px; text-align: center;\"><span>Initial Setup<\/span><\/td>\n<td style=\"width: 17%; text-align: center; height: 40px;\"><span>Initial Setup<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><span>Add-ons<\/span><\/h4>\n<table border=\"1\" style=\"height: 336px; border-collapse: collapse;\">\n<tbody>\n<tr style=\"height: auto;\">\n<td class=\"title\"><span>Virus\/Malware Scanning<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Backup every 24 hours<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 50px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Application Monitoring Setup Assistance<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Control Panel &#8211; Configuration<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Event Preparation and Monitoring**<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr style=\"height: 40px;\">\n<td class=\"title\"><span>Product Update Reviews<\/span><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><strong>M<\/strong><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<td class=\"symbols\" style=\"width: 17%; height: 40px;\"><em>N<\/em><\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><span><\/span><\/td>\n<td class=\"title butn\" style=\"width: 17%; text-align: center;\"><a class=\"et_pb_button  learn-more tel-btn mr-at wd-180 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a><\/td>\n<td class=\"title butn\" style=\"width: 17%; text-align: center;\"><a class=\"et_pb_button  learn-more tel-btn mr-at wd-180 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a><\/td>\n<td class=\"title butn\" style=\"width: 17%; text-align: center;\"><a class=\"et_pb_button  learn-more tel-btn mr-at wd-180 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][et_pb_code module_class=&#8221;table-shadows hide&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;10px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"table-shadow\" style=\"width:40%\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"table-shadow\" style=\"width:20%\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"table-shadow\" style=\"width:20%\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"table-shadow\" style=\"width:20%;margin-right: 0px\"><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><em>* Applicable if DevOps Support package has been procured at extra cost. ** To be procured at extra cost, as applicable.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;cs-bg&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#392a21 0%|#190400 100%&#8221; background_image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/CS-bannrs-Shinola.png&#8221; background_size=&#8221;contain&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/02\/CS-bannrs-Shinola-Logo.svg&#8221; image_icon_width=&#8221;200px&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;20px&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;|50%|||false|false&#8221; custom_padding_tablet=&#8221;|0%|||false|false&#8221; custom_padding_phone=&#8221;|0%|||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u201cIn Webscale, we have found a partner with in-depth Adobe and ecommerce security expertise. They offer great flexibility and control and have set up our environment in line with our vision.\u201d<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;\/company\/case-study\/shinola\/&#8221; button_text=&#8221;View Case Study&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;learn-more wht-btn wd-240 mr-lt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;17px&#8221; button_border_width=&#8221;1px&#8221; button_use_icon=&#8221;off&#8221; custom_css_main_element=&#8221;text-align:center !important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;webscale-experience&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_tablet=&#8221;||30px||false|false&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;78349bb1-f903-4e8d-bc4f-e7f280bc4b90&#8243; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The Webscale Experience<\/h2>\n<p><em>You\u2019re now in the ecommerce industry\u2019s safest hands!<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;pl&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#f5f5f5&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2022\/12\/Webscale-Experience-Diagram.png&#8221; title_text=&#8221;Webscale Experience Diagram&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_id=&#8221;have-a-quest&#8221; module_class=&#8221;pm&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;60px||60px||false|false&#8221; custom_padding_tablet=&#8221;8vw||8vw||true|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;bg-vio-blu&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; max_width=&#8221;1200px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; module_class=&#8221;pur-grad color&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h3 style=%22padding-bottom: 15px;%22>Have a question? Chat or send us<br \/>a message below<\/h3>\n<p><a href=%22\/have-a-question\/%22 class=%22learn-more org-btn mr-at wd-240%22>Click Here<\/a><\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h3 style=%22padding-bottom: 15px;%22>Have a question? <br \/>Chat or send us<br \/>a message below<\/h3>\n<p><a href=%22\/have-a-question\/%22 class=%22learn-more org-btn mr-at wd-240%22>Click Here<\/a><\/p>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; module_class=&#8221;p-0&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; link_font_size=&#8221;16.9px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_font_size=&#8221;40px&#8221; header_3_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;30px||40px||false|false&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;30px&#8221; header_3_font_size_phone=&#8221;&#8221; header_3_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"padding-bottom: 15px;\">Have a question? Chat or send us a message below<\/h3>\n<p><a href=\"\/have-a-question\/\" class=\"learn-more org-btn mr-at wd-240\">Click Here<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;supplementary-services&#8221; module_class=&#8221;li-content&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;3c235741-b8d5-4ac4-8de5-b30e3dc4c85d&#8221; background_color=&#8221;#F9F9F9&#8243; custom_padding=&#8221;||0px||false|false&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;add-on-services&#8221; module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;||4vw||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;supplementary-services&#8221; module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Add-on Services<\/h2>\n<p>[\/et_pb_text][et_pb_accordion module_class=&#8221;supplementary-services&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; body_font_size_tablet=&#8221;16px&#8221; body_font_size_phone=&#8221;&#8221; body_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Cloud Hosting&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;|600|||||||&#8221;]<\/p>\n<ul>\n<li>Included with Base plan; optional for Advanced, Premier and Ultra plans<\/li>\n<li>Your application deployed in AWS, Google Cloud, Azure or any other public cloud service provider<\/li>\n<li>Unlimited, real-time, predictive auto-scaling and right-sized hosting infrastructure ensuring the lowest cost and highest ROI<\/li>\n<li>Free migration to the Webscale One platform; auto-provisioning systems to prevent human errors common with manual traditional hosting providers<\/li>\n<li>Plans priced based on consumption of resources<\/li>\n<\/ul>\n<p><a href=\"\/pricing\/\" class=\"learn-more org\">Learn More<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;DevOps Support&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;|600|||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><span>Pre-launch review for\u00a0<\/span><span>application<\/span><span>\u00a0upgrades<\/span><\/li>\n<li><span>Assistance with application functionality<\/span><\/li>\n<li><span>Multi-store configuration assistance<\/span><\/li>\n<li><span>Assistance with PWA demo installation<\/span><\/li>\n<li><span>Webscale approved application patch installs &amp; recommendations<\/span><\/li>\n<li><span>Application tracing<\/span><\/li>\n<li>Suitable for all Webscale software plans<\/li>\n<\/ul>\n<p><a href=\"\/have-a-question\/\" class=\"learn-more org\">Learn More<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Code and Infrastructure Review&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;|600|||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Provide specific remediation<\/li>\n<li>Investigate specific problem or bug<\/li>\n<li>New Relic \/ Blackfire Profiler<\/li>\n<li>Review of error logs<\/li>\n<li>Review problem database queries<\/li>\n<li>Provide specific areas of code causing slowness or errors<\/li>\n<li>Full malware scan<\/li>\n<li>Suitable for all Webscale software plans<\/li>\n<\/ul>\n<p><a href=\"\/have-a-question\/\" class=\"learn-more org\">Learn More<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Application Load Testing&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_enable_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;|600|||||||&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><span>Full environment replication<\/span><\/li>\n<li>Post deployment load testing against cloned production environment<\/li>\n<li><span>Customized testing plan to best simulate real user load<\/span><\/li>\n<li><span>Submission of test orders to fully flush out checkout issues<\/span><\/li>\n<li><span>Suitable for all Webscale software plans<\/span><\/li>\n<\/ul>\n<p><a href=\"\/have-a-question\/\" class=\"learn-more org\">Learn More<\/a><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;cs-bg&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/medals-of-america-1.jpg&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb image=&#8221;https:\/\/www.webscale.com\/wp-content\/uploads\/2022\/12\/medals-of-america-logo.png&#8221; image_icon_width=&#8221;200px&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;20px&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;|50%|||false|false&#8221; custom_padding_tablet=&#8221;|0%|||false|false&#8221; custom_padding_phone=&#8221;|0%|||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u201cWebscale cloud delivery has always been excellent. We now have full control over deployment so the need to reach out to Webscale support is minimal. We have zero unexpected downtime.\u201d<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;\/company\/case-study\/medals-of-america\/&#8221; button_text=&#8221;View Case Study&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;learn-more wht-btn wd-240 mr-lt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;17px&#8221; button_border_width=&#8221;1px&#8221; button_use_icon=&#8221;off&#8221; custom_css_main_element=&#8221;text-align:center !important;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; module_id=&#8221;faq&#8221; module_class=&#8221;li-content&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F9F9F9&#8243; custom_padding=&#8221;1vw||1vw||true|false&#8221; custom_padding_tablet=&#8221;||60px||false|false&#8221; custom_padding_phone=&#8221;||45px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;pf&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;uline&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>FAQs<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;ml&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;_initial&#8221; background_color=&#8221;#ffffff&#8221; custom_margin_tablet=&#8221;30px||0px||false|false&#8221; custom_margin_phone=&#8221;15px||0px||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; pac_dcm_carousel_specific_module_num=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion module_class=&#8221;faq&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#231F20&#8243; toggle_line_height=&#8221;1.7em&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Why do I need Webscale Support?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Webscale offers end-to-end ecommerce infrastructure and DevOps solutions. We also have a large support organization that consists of experienced and multi-cloud certified DevSecOps and SREs. In addition to the products that Webscale offers, we have multiple support packages to enable our customers to meet their business needs. All Webscale software plans come embedded with the Webscale Silver Support package.<\/span><\/p>\n<p>The level of support you need from Webscale will depend on the level of your in-house expertise.<\/p>\n<ul>\n<li style=\"font-weight: 400;\">If you prefer a fully managed service, as many of our customers do, where Webscale manages your entire infrastructure, including building and maintaining your hosting environments, security and CDN, then we recommend the Platinum package.<\/li>\n<li style=\"font-weight: 400;\">However, if you have in-house resources to manage some aspects of your infrastructure, then you could consider either the Silver or Gold package.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My cloud service provider\/CDN\/WAF\/ecommerce platform offer support. Do I need additional support from Webscale?&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The basic support that\u2019s included in your cloud service provider \/ CDN \/ WAF \/ ecommerce platform plan is usually limited to basic queries, comes with a limited SLA and won\u2019t scale to meet the demands of modern commerce storefronts. If you have subscribed to Premium Support from another vendor, then use our <a href=\"\/support\/#support-packages\">plan comparison<\/a> to identify any overlaps. Your in-house developer team or digital agency can also provide a recommendation.\u00a0<\/p>\n<p>Be sure to ask yourself if the support you\u2019re receiving from elsewhere is customized for the ecommerce segment. For example, are your support SLAs fast enough to react to the highly dynamic nature of ecommerce?\u00a0<\/p>\n<p>Webscale provides 24x7x365 DevSecOps and SRE Support delivered by a team of cloud and ecommerce experts with strict SLAs.\u00a0<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do I need to buy a Webscale Support Package if I have an inhouse dev team and\/or engaged a digital agency?&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Webscale offers self-service capabilities to all Webscale customers and all our software plans come embedded with the Webscale Silver Support package. Our Onboarding team will work with you around any migration, if required, until your initial go-live. They will then provide detailed documentation and training to your in-house team on how to manage the infrastructure post go-live.<\/p>\n<p>However, most merchants do not have a 24\/7\/365 DevSecOps or SRE team. This is where <span style=\"font-weight: 400;\">Webscale\u2019s <\/span><span style=\"font-weight: 400;\">two additional <\/span><span style=\"font-weight: 400;\">support packages <\/span><span style=\"font-weight: 400;\">(Gold and Platinum) <\/span><span style=\"font-weight: 400;\">come in. <\/span><span style=\"font-weight: 400;\">These packages include benefits like faster<\/span> <span style=\"font-weight: 400;\">day-to-day troubleshooting and advanced infrastructure monitoring<\/span><span style=\"font-weight: 400;\">, <\/span>to ongoing white glove support from dedicated resources. Webscale also offers several Add-on Services, including DevOps Support, Code &amp; Infrastructure Review, Application Load Testing, and Cloud Hosting.<\/p>\n<p>Be sure to consult with your in-house developer team or digital agency, to determine what type of support you will need.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do you collaborate with my in-house dev team and\/or a digital agency? What collaboration\/customer support platform do you use?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Webscale works with <a href=\"\/partner-ecosystem\/#Our-Partners\">150+ digital agencies<\/a> around the world. Merchants and their digital agency\/in-house developer team will have access to a support ticket platform, where support requests can be made. The platform also offers chat support.<\/p>\n<p>In addition to this, the Webscale customer success and support teams conduct regular training and business reviews to maintain a deep understanding of your business needs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is Support included in your plans?&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">All Webscale software plans come with the Webscale Standard Support package. In addition to that, Webscale offers two more<\/span>\u00a0<a href=\"\/support\/\">support packages<\/a> &#8211; Gold and Platinum &#8211; <span style=\"font-weight: 400;\">for merchants requiring various levels of support from faster troubleshooting and advanced infrastructure monitoring to dedicated assistance in the day-to-day management and optimization of their storefronts. Webscale also offers several Add-on Services, including DevOps Support, Code &amp; Infrastructure Reviews, Application Load Testing, and Cloud Hosting. <\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I subscribe to a Webscale Software Plan without signing up for a Webscale Support Package?&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, you are not required to sign up for Webscale Support if you do not need it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I buy a Add-on Service without signing up for a Support Package?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, our <span style=\"font-weight: 400;\">Add-on Services<\/span> are available as stand-alone offerings if required.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;If I re-platform or migrate to a new cloud service provider or go headless, will it impact your ability to support, or increase my cost of support?&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If you have subscribed to Webscale Platinum, you are covered for all upgrades as part of the DevOps component of that package.<\/p>\n<p>However, if you have the Silver or Gold package, you will need to buy the DevOps Support package.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I upgrade\/downgrade a Support package anytime during a subscription term?&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The support packages have a 1 year standard commitment &#8211; so you cannot downgrade during a subscription term. However, if you wish to upgrade or subscribe to any Add-on Service, you can do so at any time.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webscale DevSecOps and SRE Support Award-winning team of cloud-certified, ecommerce expertsWebscale\u2019s 24x7x365 DevSecOps and SRE support team has migrated, and continues to manage, thousands of online storefronts all over the world for Fortune 1000 companies. No one knows ecommerce better.Your customers won\u2019t wait. Nor should you.New code deployment causing errors? Sudden spike in traffic slowing [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":264811,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_aioseo_description":"","_aioseo_keywords":"","_aioseo_og_article_section":"","_aioseo_og_article_tags":"","_aioseo_og_description":"","_aioseo_og_title":"","_aioseo_title":"","_aioseo_twitter_description":"","_aioseo_twitter_title":"","_author_photo":"","_doc_url":"field_63c6a84525c8f","_dp_original":"257405","_et_autogenerated_title":"","_et_body_layout_enabled":"","_et_body_layout_id":"","_et_builder_dynamic_assets_loading_attr_threshold":"8","_et_builder_module_features_cache":null,"_et_builder_version":"VB|Divi|4.22.2","_et_default":"","_et_enabled":"","_et_footer_layout_enabled":"","_et_footer_layout_id":"","_et_header_layout_enabled":"","_et_header_layout_id":"","_et_pb_ab_current_shortcode":"[et_pb_split_track id=\"257409\" \/]","_et_pb_ab_subjects":"","_et_pb_built_for_post_type":"page","_et_pb_custom_css":".entry-content .plans-table tr td.symbols em {\n    font-weight: bolder;\n    font-size: 19px;\n    color: #00C185!important;\n    text-align: center;\n  font-family: 'ETmodules';\n}\n.entry-content .plans-table tr td.symbols strong {\n    font-weight: 700;\n    font-size: 18px;\n    color: orangered;\n    text-align: center;\n  font-family: 'ETmodules';\n}\n.entry-content .plans-table tr td p span {\n    font-size: 14px;\n}\n.et_pb_with_background.cs-bg {\n    position: relative !important;\n    background-size: cover !important;\n    background-position: center !important;\n    background-repeat: no-repeat !important;\n}","_et_pb_enable_shortcode_tracking":"","_et_pb_excluded_global_options":"","_et_pb_first_image":"","_et_pb_gutter_width":"3","_et_pb_module_type":"","_et_pb_page_layout":"et_right_sidebar","_et_pb_page_z_index":"","_et_pb_post_hide_nav":"default","_et_pb_row_layout":"","_et_pb_show_page_creation":"off","_et_pb_show_title":"","_et_pb_side_nav":"off","_et_pb_static_css_file":"","_et_pb_truncate_post":"<p><div id=\"top\" class=\"et_pb_section et_pb_section_4 dark_header et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_4 et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_6  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_3 sub-title  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Webscale DevSecOps and SRE Support<br \/>\nAward-winning team of cloud-certified, ecommerce experts<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_5 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_5 pm et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_4 et_pb_column_7  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_3\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Support-Packages-Info-icon.svg\" alt=\"\" title=\"Support Packages Info Icon\" class=\"wp-image-268434\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_3_4 et_pb_column_8  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_4 uline p-0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Webscale\u2019s 24x7x365 DevSecOps and SRE support team has migrated, and continues to manage, thousands of online storefronts all over the world for Fortune 1000 companies. No one knows ecommerce better.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_6 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_6 et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_9  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_5 grd-blu-grn  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Your customers won\u2019t wait. Nor should you.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_10  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_6 li-content tel  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">New code deployment causing errors? Sudden spike in traffic slowing down page loads? Dealing with a sudden flood of bots? The number one reason merchants abandon technology providers is poor or slow support because unanswered tickets can be the death of an online business. You deserve the best.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_7 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_7 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_11  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_7 uline  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Webscale Support Services<br \/>\nWebscale\u2019s proactive support team fulfill three critical functions<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_8 pm\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_12  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"228\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-1-400x228-1.png\" alt=\"\" srcset=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-1-400x228-1.png 400w, https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-1-400x228-1-300x171.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone wp-image-268436\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Onboarding Support<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">This one-off DevOps support marks the start of any engagement. It involves the provisioning of a new environment, and helping you to quickly deploy code, seamlessly, to your new cloud infrastructure.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_13  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img decoding=\"async\" width=\"400\" height=\"229\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-2-400x229-1.png\" alt=\"\" srcset=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-2-400x229-1.png 400w, https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-2-400x229-1-300x172.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-268437\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>DevOps Support<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Available as a value-added service, DevOps Support provides your team with 24&#215;7 continuous integration and deployment services for your environments, helping to ensure virtually no downtime during new content and code pushes.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_14  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img decoding=\"async\" width=\"400\" height=\"228\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-3-400x228-1.png\" alt=\"\" srcset=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-3-400x228-1.png 400w, https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/09\/Components-of-Webscale-Support-3-400x228-1-300x171.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone wp-image-268438\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>SRE Support<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Webscale\u2019s 24x7x365 Site Reliability Engineering (SRE) support includes round-the-clock monitoring and troubleshooting, as well as ongoing optimizations to ensure your application continues to improve in performance and reliability.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_8 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_9 et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_15  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_8 grd-org-pnk  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">What Support Type is Right for You?<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_16  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_9 li-content org p-1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The level of support you need from Webscale will depend on the level of your in-house expertise.<\/p>\n<p>If you prefer a fully managed service, as many do, where Webscale manages your entire infrastructure, including building and maintaining your hosting environments, security and CDN, then we recommend the Platinum package.<br \/>\nHowever, if you have in-house resources to manage some aspects of your infrastructure, then you could consider either the Silver or Gold package.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"support-packages\" class=\"et_pb_section et_pb_section_9 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_10 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_17  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_10 uline  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Webscale Support Packages<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_11 pm et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_18  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Silver Support<br \/>\n24&#215;7 basic monitoring and support. Included with all Webscale plans.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_0 learn-more mr-at wd-240 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_19  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Gold Support<br \/>\n24&#215;7 advanced infrastructure monitoring and on-call support for merchants on Webscale Advanced, Premier &amp; Ultra software plans<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_1 learn-more mr-at wd-240 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_20  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Platinum Support<br \/>\n24&#215;7 comprehensive monitoring and dedicated support including DevOps for merchants on Webscale Premier and Ultra software plans<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_2_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_2 learn-more mr-at wd-240 et_pb_bg_layout_light\" href=\"\/have-a-question\/\">Learn More<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_12 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_21  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_14 uline  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Compare Support Packages<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_13 plans-table\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_22  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_15 header  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Silver<\/p>\n<p>Gold<\/p>\n<p>Platinum<\/p>\n<p>Support Channels<\/p>\n<p>Support Portal<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>Slack Chat<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>Phone Support<br \/>\nM<\/p>\n<p>24\/7 for P1<br \/>\n24\/5 for P2 and P3<\/p>\n<p>24\/7<\/p>\n<p>Support First Response<\/p>\n<p>P1 &#8211; 1 hour 24\/7<br \/>\nP2 &#8211; 4 hours 24\/5<br \/>\nP3 &#8211; 8 hours 24\/5<\/p>\n<p>P1 &#8211; 15 mins 24\/7<br \/>\nP2 &#8211; 1 hour 24\/5<br \/>\nP3 &#8211; 2 hours 24\/5<\/p>\n<p>P1 &#8211; 15 mins 24\/7<br \/>\nP2 &#8211; 30 mins 24\/5<br \/>\nP3 &#8211; 1 hour 24\/5<\/p>\n<p>Monitoring<\/p>\n<p>Basic (Uptime)<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>Monitor Alerts and Notifications<br \/>\nM<br \/>\nN<br \/>\nN<\/p>\n<p>Infrastructure Monitoring (Metrics + Logs)<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>DevOps Support*<\/p>\n<p>Basic Dev Copies (Code Repository)<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>Basic Assistance\/Initial Deployment<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>CI\/CD<br \/>\nM<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Upgrades or Replatforming<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>Additional Environment Support<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>CDN &amp; Security Support<\/p>\n<p>CDN Configuration<br \/>\nInitial Setup<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Varnish | Site Cache Assistance<br \/>\nM<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>CDN Health Monitoring<br \/>\nInitial Setup<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Image Optimization<br \/>\nInitial Setup<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Security Monitoring<br \/>\nInitial Setup<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Web Controls Management<br \/>\nM<br \/>\nInitial Setup<br \/>\nInitial Setup<\/p>\n<p>Add-ons<\/p>\n<p>Virus\/Malware Scanning<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>Backup every 24 hours<br \/>\nN<br \/>\nN<br \/>\nN<\/p>\n<p>Application Monitoring Setup Assistance<br \/>\nM<br \/>\nN<br \/>\nN<\/p>\n<p>Control Panel &#8211; Configuration<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>Event Preparation and Monitoring**<br \/>\nM<br \/>\nM<br \/>\nN<\/p>\n<p>Product Update Reviews<br \/>\nM<br \/>\nN<br \/>\nN<\/p>\n<p>Learn More<br \/>\nLearn More<br \/>\nLearn More<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_code et_pb_code_1 table-shadows hide\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_14\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_23  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_16  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">* Applicable if DevOps Support package has been procured at extra cost. ** To be procured at extra cost, as applicable.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_10 cs-bg et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_15\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_24  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img decoding=\"async\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2023\/02\/CS-bannrs-Shinola-Logo.svg\" alt=\"\" class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone wp-image-264488\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">\u201cIn Webscale, we have found a partner with in-depth Adobe and ecommerce security expertise. They offer great flexibility and control and have set up our environment in line with our vision.\u201d<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_3_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_3 learn-more wht-btn wd-240 mr-lt et_pb_bg_layout_light\" href=\"\/company\/case-study\/shinola\/\">View Case Study<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"webscale-experience\" class=\"et_pb_section et_pb_section_11 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_16 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_25  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_17 uline  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The Webscale Experience<br \/>\nYou\u2019re now in the ecommerce industry\u2019s safest hands!<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_17 pl\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_26  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_4\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2022\/12\/Webscale-Experience-Diagram.png\" alt=\"\" title=\"Webscale Experience Diagram\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"have-a-quest\" class=\"et_pb_section et_pb_section_12 pm et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_18 bg-vio-blu et_pb_equal_columns et_pb_gutters2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_27 pur-grad color  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_18 p-0  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;Have a question? Chat or send us a message below&lt;br \/&gt;nClick Here&quot;,&quot;tablet&quot;:&quot;&lt;br \/&gt;nHave a question? Chat or send usa message below&lt;br \/&gt;nClick Here&lt;br \/&gt;n&quot;}},&quot;slug&quot;:&quot;et_pb_text&quot;}\" data-et-multi-view-load-tablet-hidden=\"true\">Have a question? Chat or send us a message below<br \/>\nClick Here<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"supplementary-services\" class=\"et_pb_section et_pb_section_13 li-content et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div id=\"add-on-services\" class=\"et_pb_row et_pb_row_19 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_28  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div id=\"supplementary-services\" class=\"et_pb_module et_pb_text et_pb_text_19 uline  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Add-on Services<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_accordion et_pb_accordion_0 supplementary-services\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Cloud Hosting<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Included with Base plan; optional for Advanced, Premier and Ultra plans<br \/>\nYour application deployed in AWS, Google Cloud, Azure or any other public cloud service provider<br \/>\nUnlimited, real-time, predictive auto-scaling and right-sized hosting infrastructure ensuring the lowest cost and highest ROI<br \/>\nFree migration to the Webscale One platform; auto-provisioning systems to prevent human errors common with manual traditional hosting providers<br \/>\nPlans priced based on consumption of resources<\/p>\n<p>Learn More<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">DevOps Support<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Pre-launch review for\u00a0application\u00a0upgrades<br \/>\nAssistance with application functionality<br \/>\nMulti-store configuration assistance<br \/>\nAssistance with PWA demo installation<br \/>\nWebscale approved application patch installs &amp; recommendations<br \/>\nApplication tracing<br \/>\nSuitable for all Webscale software plans<\/p>\n<p>Learn More<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Code and Infrastructure Review<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Provide specific remediation<br \/>\nInvestigate specific problem or bug<br \/>\nNew Relic \/ Blackfire Profiler<br \/>\nReview of error logs<br \/>\nReview problem database queries<br \/>\nProvide specific areas of code causing slowness or errors<br \/>\nFull malware scan<br \/>\nSuitable for all Webscale software plans<\/p>\n<p>Learn More<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h3 class=\"et_pb_toggle_title\">Application Load Testing<\/h3>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Full environment replication<br \/>\nPost deployment load testing against cloned production environment<br \/>\nCustomized testing plan to best simulate real user load<br \/>\nSubmission of test orders to fully flush out checkout issues<br \/>\nSuitable for all Webscale software plans<\/p>\n<p>Learn More<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_14 cs-bg et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_20\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_29  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_4  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img decoding=\"async\" src=\"https:\/\/www.webscale.com\/wp-content\/uploads\/2022\/12\/medals-of-america-logo.png\" alt=\"\" class=\"et-waypoint et_pb_animation_top et_pb_animation_top_tablet et_pb_animation_top_phone\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">\u201cWebscale cloud delivery has always been excellent. We now have full control over deployment so the need to reach out to Webscale support is minimal. We have zero unexpected downtime.\u201d<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_4_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_4 learn-more wht-btn wd-240 mr-lt et_pb_bg_layout_light\" href=\"\/company\/case-study\/medals-of-america\/\">View Case Study<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"faq\" class=\"et_pb_section et_pb_section_15 li-content et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_21 pf\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_30  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_20 uline  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">FAQs<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_22 ml\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_31  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_accordion et_pb_accordion_1 faq\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_4  et_pb_toggle_open\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Why do I need Webscale Support?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Webscale offers end-to-end ecommerce infrastructure and DevOps solutions. We also have a large support organization that consists of experienced and multi-cloud certified DevSecOps and SREs. In addition to the products that Webscale offers, we have multiple support packages to enable our customers to meet their business needs. All Webscale software plans come embedded with the Webscale Silver Support package.<br \/>\nThe level of support you need from Webscale will depend on the level of your in-house expertise.<\/p>\n<p>If you prefer a fully managed service, as many of our customers do, where Webscale manages your entire infrastructure, including building and maintaining your hosting environments, security and CDN, then we recommend the Platinum package.<br \/>\nHowever, if you have in-house resources to manage some aspects of your infrastructure, then you could consider either the Silver or Gold package.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_5  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">My cloud service provider\/CDN\/WAF\/ecommerce platform offer support. Do I need additional support from Webscale?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">The basic support that\u2019s included in your cloud service provider \/ CDN \/ WAF \/ ecommerce platform plan is usually limited to basic queries, comes with a limited SLA and won\u2019t scale to meet the demands of modern commerce storefronts. If you have subscribed to Premium Support from another vendor, then use our plan comparison to identify any overlaps. Your in-house developer team or digital agency can also provide a recommendation.\u00a0<br \/>\nBe sure to ask yourself if the support you\u2019re receiving from elsewhere is customized for the ecommerce segment. For example, are your support SLAs fast enough to react to the highly dynamic nature of ecommerce?\u00a0<br \/>\nWebscale provides 24x7x365 DevSecOps and SRE Support delivered by a team of cloud and ecommerce experts with strict SLAs.\u00a0<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_6  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Do I need to buy a Webscale Support Package if I have an inhouse dev team and\/or engaged a digital agency?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Webscale offers self-service capabilities to all Webscale customers and all our software plans come embedded with the Webscale Silver Support package. Our Onboarding team will work with you around any migration, if required, until your initial go-live. They will then provide detailed documentation and training to your in-house team on how to manage the infrastructure post go-live.<br \/>\nHowever, most merchants do not have a 24\/7\/365 DevSecOps or SRE team. This is where Webscale\u2019s two additional support packages (Gold and Platinum) come in. These packages include benefits like faster day-to-day troubleshooting and advanced infrastructure monitoring, to ongoing white glove support from dedicated resources. Webscale also offers several Add-on Services, including DevOps Support, Code &amp; Infrastructure Review, Application Load Testing, and Cloud Hosting.<br \/>\nBe sure to consult with your in-house developer team or digital agency, to determine what type of support you will need.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_7  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">How do you collaborate with my in-house dev team and\/or a digital agency? What collaboration\/customer support platform do you use?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Webscale works with 150+ digital agencies around the world. Merchants and their digital agency\/in-house developer team will have access to a support ticket platform, where support requests can be made. The platform also offers chat support.<br \/>\nIn addition to this, the Webscale customer success and support teams conduct regular training and business reviews to maintain a deep understanding of your business needs.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_8  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Is Support included in your plans?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">All Webscale software plans come with the Webscale Standard Support package. In addition to that, Webscale offers two more\u00a0support packages &#8211; Gold and Platinum &#8211; for merchants requiring various levels of support from faster troubleshooting and advanced infrastructure monitoring to dedicated assistance in the day-to-day management and optimization of their storefronts. Webscale also offers several Add-on Services, including DevOps Support, Code &amp; Infrastructure Reviews, Application Load Testing, and Cloud Hosting. <\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_9  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Can I subscribe to a Webscale Software Plan without signing up for a Webscale Support Package?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Yes, you are not required to sign up for Webscale Support if you do not need it.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_10  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Can I buy a Add-on Service without signing up for a Support Package?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Yes, our Add-on Services are available as stand-alone offerings if required.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_11  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">If I re-platform or migrate to a new cloud service provider or go headless, will it impact your ability to support, or increase my cost of support?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">If you have subscribed to Webscale Platinum, you are covered for all upgrades as part of the DevOps component of that package.<br \/>\nHowever, if you have the Silver or Gold package, you will need to buy the DevOps Support package.<\/div>\n\t\t\t<\/div><div class=\"et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_12  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Can I upgrade\/downgrade a Support package anytime during a subscription term?<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">The support packages have a 1 year standard commitment &#8211; so you cannot downgrade during a subscription term. 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