{"id":19749,"date":"2021-07-20T18:53:50","date_gmt":"2021-07-20T18:53:50","guid":{"rendered":"https:\/\/www.webscale.com\/?post_type=blog&p=19749"},"modified":"2023-12-29T15:57:42","modified_gmt":"2023-12-29T20:57:42","slug":"entire-business-needs-rum-not-just-developers","status":"publish","type":"post","link":"https:\/\/www.webscale.com\/blog\/entire-business-needs-rum-not-just-developers\/","title":{"rendered":"Your Entire Business Needs RUM, Not Just Developers"},"content":{"rendered":"

Real User Monitoring (RUM) is a passive monitoring methodology that captures all end user interactions with a website or application. While RUM has been widely used for over two decades now, it was mostly deployed by large enterprises only. However, the adoption of RUM skyrocketed after Google acquired Urchin, and rolled out Google Analytics which now includes the ability to measure the speed of your site. Several performance monitoring vendors such as Gomez, Keynote (Dynatrace), Catchpoint, Pingdom, Soasta and others offer their own versions of RUM, with varied features and functionalities. While there are various use cases of RUM, the usage has been mostly limited to the marketing\/business teams in most organizations and in some cases, to developers. However, the data collected by RUM can help answer some critical questions for teams across the company \u2013 executives, business operations, finance, infrastructure and network operations, developers, product management, customer success and customer support. There are two main reasons that RUM only has partial adoption across businesses:<\/p>\n