More Than Just Hosting Support
Webscale delivers fully managed services tailored to the needs of highgrowth ecommerce teams. From infrastructure to application performance, we become an extension of your team. Monitoring, optimizing,
and protecting your storefront every step of the way.
Why Traditional Support Falls Short
Most infrastructure providers give you access to a dashboard and a ticketing system. When something breaks, you're on your own.
Generic support with no knowledge of your platform
Fragmented handoffs and slow responses
No insight into traffic data, app level insights or UX issues
Limited help preparing for traffic spikes or launches
What Managed Services
Means at Webscale
Always-On Engineering
Support
You get direct access to experienced engineers
who know your application and your architecture.
We support Magento, Adobe Commerce, Shopware, headless builds, and custom stacks.
Proactive Monitoring and Real Time Response
We monitor your infrastructure, app performance, and traffic behavior 24/7. When something looks off, we're already investigating.
We don't wait for alerts.
We act fast to protect revenue.
We act fast to protect revenue.
Application-Aware
Troubleshooting
Our team understands your full stack. We diagnose slow checkouts, caching issues, 3rd-party API failures, and more.
We solve problems at the intersection of code,
traffic, and infrastructure.
Ongoing Optimization and Strategic Input
We help plan for growth, support new feature rollouts, and
offer architectural guidance so your store scales smoothly.
From peak prep to stack modernization, we’ve got your back.
Webscale vs AWS Enterprise Support
AWS gives you documentation. Webscale gives you a team.
Why Commerce Teams Choose Webscale
Your Priority
- Always-on access to real engineers
- Application-aware incident response
- Stability during traffic surges
- Help shipping features faster
- Fewer escalations and delays
Webscale Delivers
- Senior support with commerce experience
- Full stack observability and triage
- Real-time monitoring and auto-scaling
- Advisory-led release planning
- Partner-first support that stays accountable