1. What are Webscale’s practices regarding the collection and use of information?
(a) Personally Identifiable Information:
(i) We may collect personally identifiable information from you (including, without limitation, your name, billing address, shipping address, email address, phone number, credit card number and expiration date, gender, date of birth, event type and date) when you provide it to us, such as when you create an account, place an order, enter a promotion, sign up for a newsletter, participate in a survey, contact customer service or otherwise interact with us. We may maintain a record of the purchases you make with us.
(ii) We may use your personally identifiable information in the following ways:
- To communicate with you and to send you information by mail, email, telephone or other means about our products, services, promotions and the like;
- To administer promotions and offers, fulfill information requests and process, fulfill and confirm orders and their shipment;
- To help us learn more about your preferences;
- To help us address problems with and improve our products and services and the design of the Sites;
- To enhance your experience with Webscale;
- To analyze trends and statistics;
- To protect the security or integrity of the Sites and our business;
- To contact you if necessary.
(c) Pixel Tags:
(i) We use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on the Sites and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of the Sites. We work with service providers that help us track, collect, and analyze this information.
(ii) Pixel tags on the Sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Sites. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to the Sites. We do not otherwise track any information about your use of other websites.
(iii) Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email from us.
(iv) We also work with third-party companies that use tracking technologies to serve information on our behalf across the Internet. These companies may collect information about your visits to the Sites and your interaction with our information and other communications.
(d) Other Information: As you interact with us, certain information may be collected passively, such as your IP address, browser type, operating system, or the MAC address of a wireless device that you may be using to access the Sites. This helps us identify you and provide better service to you. An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. The “MAC Address” or “Media Access Control Address” is an identifier attached to a network adapter, such as your wireless (Wi-Fi) card, device or component.
2. What are Webscale’s practices regarding sharing and disclosure of personally identifiable information?
(a) We may share the personally identifiable information that you provide to us with the various brands of Webscale. Additionally, we may share such personally identifiable information with our subsidiaries and affiliates (“Affiliated Entities”) and selected third parties (“Promotional Partners”) as follows:
(i) Affiliated Entities: We may share your personally identifiable information with Affiliated Entities for the uses set forth in Section 1(a) above.
(ii) Promotional Partners: Webscale may share your personally identifiable information with Promotional Partners so that they can send you promotional materials about goods and services (including special offers and promotions) offered by them. Webscale also may provide your personally identifiable information to Promotional Partners when we team up with them to offer or provide products, services or other promotions. When selecting Promotional Partners, Webscale chooses only reputable companies that offer high-quality products and services. When you respond to any offers of, purchase the products or services from or participate in any other promotion sponsored by any Promotional Partner, any information that you provide to such Promotional Partner will be subject to such Promotional Partner’s privacy practices.
(iii) Service Providers: We may share your personally identifiable information with service providers who manage our customer information and perform services on our behalf, such as analyzing certain personal and non-personal information to allow us to better provide products and services to you, sending communications and conducting surveys. We do not authorize any of these service providers to make any other use or disclosure of your information.
(iv) Other Disclosures: Personally identifiable information may also be shared with third parties: (A) as permitted by law; (B) in the event of a transfer of ownership or assets of Webscale; (C) in the event of a bankruptcy of Webscale; (D) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; or (E) to protect the interests or safety of Webscale or other visitors to the Sites, as determined at Webscale’s sole discretion.
3. Ad Networks
Webscale has no access to or control over these cookies that are used by third-party advertisers; however we do not advertise directly on the Sites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
4. Online Advertising We Use
Webscale also uses third-party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means that we will continue to show ads to you across the Internet. As always we respect your privacy and are not collecting any personally identifiable information through the use of Google’s or any other third-party remarketing system. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
6. How do I access or change my information?
(a) You can review and change certain personally identifiable information related to your use of the Sites (such as your name and contact information). To access and edit your information on the Sites, simply sign in to your account using your email address and password.
(b) You can also ask us to update your personally identifiable information by contacting us as described in the section below entitled, “How do I contact you?” Any request to update your personal information may take up to 10 days if requested via email and up to 8 weeks if requested via mail.
7. How do I stop receiving Webscale emails?
(a) If you prefer not to receive promotional emails, such as information about new products, special offers and sales events, from one or more of the Webscale brands, please contact customer service as described in the below section entitled, “How do I contact you?”. Please be sure to include your full name and the email address you used when you registered with or made a purchase from Webscale. It may take up to 10 days to process your email request.
(b) Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
8. How do I stop receiving catalogs?
If you no longer wish to receive catalogs or other postal mail or wish to alert us to duplicate mailings, please contact customer service as described below in the section entitled, “How do I contact you?” Please provide your exact name and postal address so that your request can be effectively processed. It may take up to 90 days in order for your information to be removed from our list.
9. How do I opt-out of Webscale’s practice of sharing information with Promotional Partners?
If you no longer want Webscale to share your personally identifiable information with Promotional Partners, you may opt out of such sharing by contacting customer service as described below in the section entitled, “How do I contact you?” It may take up to 90 days in order for your information to be removed from our list.
10. Does Webscale combine information from different sources?
We may combine the personally identifiable information that we collect from you with other information about you that we collect or receive from other sources. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
11. How do I know that my personally identifiable information is secure?
(a) We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personally identifiable information. No company can fully eliminate security risks connected to handling information on the Internet. You should know that unauthorized persons might attempt to intercept your network communications. We encourage you to exercise caution in accessing Wi-Fi hotspots and other communications networks.
(b) When you enter your personally identifiable information on the Sites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure that you are accessing our secure server before you submit personally identifiable financial information, look at your browser’s security level indicator to the right of the address bar or lower right corner of the window. If you see a solid key or a closed lock (depending on your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
12. What about links to other websites?
13. How do I contact you?
Webscale Networks, Inc.
Attn: Customer Service
5201 Great America Parkway
Santa Clara CA 95054
15. What are the California Privacy Rights?
California Civil Code Section 1798.83 permits customers of Webscale who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please write us:
Webscale Networks, Inc.
Attn: Customer Service
5201 Great America Parkway
Santa Clara CA 95054