Contact Us
Click on an office location to contact a member of our global team
Webscale is changing the way ecommerce businesses monitor, optimize and secure their online storefronts allowing merchants to make intelligent, data-driven decisions; to create a safer, more engaging user experience for their customers; and to increase conversions and brand loyalty. Its Digital Experience and Security platform equips ecommerce merchants, and their developers, with powerful software and services to simplify the migration, optimization, deployment, and ongoing management of their digital commerce storefronts. Webscale powers Fortune 1000 brands and thousands of other B2C, B2B, and B2E ecommerce storefronts across 12 countries and has offices in Santa Clara, CA, Boulder, CO, San Antonio, TX, Bangalore, India and London, UK.
Here for You, Day and Night
The Webscale global customer support team is available via email to resolve customer issues 24x7x365.
Normal support requests, such as information or changes to production systems, should be sent to support@webscalenetworks.com.
Critical requests that are impacting your customers’ ability to checkout or purchase items through your site should be sent to critical@webscalenetworks.com.
Webscale’s support system will immediately reply with the case number created for the request. Critical requests will be responded to by support personnel within 15 minutes or less. Non-critical requests will be responded to within one business day.
