Contact Us
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Webscale is the Cloud Platform for Modern Commerce, offering security, scalability, performance and automation for global brands. The Webscale SaaS platform leverages automation and DevOps protocols to simplify the deployment, management and maintenance of infrastructure in multi cloud environments, including Amazon Web Services, Google Cloud Platform, and Microsoft Azure. Webscale powers thousands of B2C, B2B, and B2E ecommerce storefronts in 12 countries and eight of the Fortune 1000 businesses and has offices in Santa Clara, CA, Boulder, CO, San Antonio, TX, Bangalore, India and London, UK.
Here for You, Day and Night
The Webscale global customer support team is available via email to resolve customer issues 24x7x365.
Normal support requests, such as information or changes to production systems, should be sent to support@webscalenetworks.com.
Critical requests that are impacting your customers’ ability to checkout or purchase items through your site should be sent to critical@webscalenetworks.com.
Webscale’s support system will immediately reply with the case number created for the request. Critical requests will be responded to by support personnel within 15 minutes or less. Non-critical requests will be responded to within one business day.
Here for You, Day and Night
The Webscale global customer support team is available via email to resolve customer issues 24x7x365.
Normal support requests, such as information or changes to production systems, should be sent to support@webscalenetworks.com.
Critical requests that are impacting your customers’ ability to checkout or purchase items through your site should be sent to critical@webscalenetworks.com.
Webscale’s support system will immediately reply with the case number created for the request. Critical requests will be responded to by support personnel within 15 minutes or less. Non-critical requests will be responded to within one business day.